Refund and Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, we will do our best to resolve the issue. This page outlines our policies on returns, refunds, and exchanges.

Return Eligibility
Time Frame: Returns must be initiated within 30 days of receiving the product.
Condition: Products must be in new, unused, and resellable condition, in their original packaging.
Non-Returnable Items: Customized products, clearance items, or used products are not eligible for return.
Return Process
Contact support@cyclingfox.com to request a Return Merchandise Authorization (RMA) number.
Securely package the item and include the RMA number.
Ship the item back to us. You are responsible for return shipping costs unless the item was damaged or incorrect.
Refunds
Refund Amount: You will receive a refund for the purchase price minus any applicable restocking fees and original shipping charges.
Refund Timing: Refunds will be issued to your original payment method and may take 3–7 business days to reflect in your account.
Restocking Fees
A 20% restocking fee applies to most items.
Certain items may have different restocking fees, such as some specialty brands.
The restocking fee helps cover shipping, payment processing fees, and repackaging.
Damaged or Defective Products
If your product arrives damaged or defective, please notify us within 48 hours.
We will assist you with a replacement, repair, or refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order.

4. Shipping Policy
Shipping Locations
We currently only offer shipping within the United States.

Order Processing
Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
Delivery Time: Typically 3–9 business days for in-stock items.
Shipping Methods
We use the following carriers for delivery:

UPS Ground
FedEx Ground
Order Tracking
Once your order ships, you will receive a tracking number via email.
If you do not receive tracking information within six business days, please contact support@cyclingfox.com.
Shipping Charges
Shipping charges are calculated at checkout and depend on the weight of the order and the delivery location.

Lost or Damaged Shipments
In the case of a lost or damaged shipment, contact us immediately at support@cyclingfox.com for assistance.
Inspection Upon Delivery
Inspect your items upon delivery for any visible damage. If damage is noticed, make a note of it on the delivery receipt.
Report any damages or missing items within 48 hours for quick resolution.
5. Warranty Policy
Warranty Coverage
CyclingFox offers warranty coverage on all products sold through our store. Each product's warranty may vary depending on the manufacturer.

Claim Process
If you encounter a defect in your product, please contact us at support@cyclingfox.com within the warranty period.
Provide the necessary details (e.g., order number, description of the issue) to initiate the claim.
Manufacturer Warranty
For manufacturer defects, we will work directly with the manufacturer to resolve the issue.